Terms of use
Use the hub to find help and share genuine concerns.
Last reviewed August 2026
These plain-language terms set the boundaries for using the Wellbeing Hub and its Be Heard concerns and complaints portal.
Not an emergency or clinical service
If anyone is in immediate danger, call 111. For free, confidential wellbeing support, call or text 1737. Information in the hub does not replace medical, clinical or legal advice.
Using the hub and Be Heard responsibly
Use the service to find information, seek support or share a genuine concern. Do not use it to harass someone, knowingly submit false information, test the form with real personal data, or interfere with the service.
Published information
We aim to keep information clear and current, but content can change. Check linked source material and use an appropriate professional or independent service when a decision carries safety, medical or legal consequences.
Availability and change
Features may be updated, paused or kept unavailable while privacy, security or operational requirements are completed. Material changes should be reflected in these pages before a feature is enabled.